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35% more high-value cases in 90 days – all by answering in 5 seconds

How Denville Dentist’s Agent Army locked every implant lead before the competition.

Denville Dentist

Denville, NJ

CRTX now fills the schedule with the right patients, and the team isn't stuck chasing unqualified leads. The team now focuses all its attention on providing the highest quality care – and not on callbacks who can't be reached.
— Dr. Adam Kimowitz, Owner

Practice snapshot

Family-run boutique founded 2002. Specialty focus on implants, full-arch, veneers, and same-day crowns. Dr. Kimowitz is one of fewer than 500 ABOI Diplomates worldwide. All services delivered under one roof; 550 + five-star Google reviews.

Challenge

  • Missed after-hours implant calls and weekend emergencies.
  • Manual follow-up often 2 + hours—far beyond the 5-Minute Golden Window
  • Marketing skewed to full-arch, leaving chairs idle for single implants and cosmetic work

Solution

CRTX Agents + Agent Marketing

  • September 2024: An early adopter, Dr. Kimowitz was an initial pioneer of Agent Marketing
  • February 2025: Agent Army is fully activated on phone, web, and text; reply time is reduced to instant.
  • March 2025: Self-booking link added to first text; 100% of leads see live call slots.
  • May 2025: “10-minute phone chat” funnel launches; calendar fills with veneers, single implants, urgent fixes.
  • June 2025: The Command Center reclassifies 367 cold leads, auto-nurtures them, and revives 20% without requiring staff effort.

Quantifiable wins

  • Reply time cut from hours to <1 minute, 24/7

  • Lead capture rate jumped from 58% → 92%

  • 20% of dormant leads re-engaged via automated nurturing

  • 35% increase in accepted treatment plans (singles, veneers, full-arch)

  • 10+ staff hours saved per week—no more phone tag or manual data entry

How the results happened

  1. Agent-for-every-lead nurture.
    Each prospect receives a dedicated Sales Agent who answers cost, insurance, and timing questions, then nudges self-booking.

  2. Golden-Window speed.
    Replies in 5 seconds lock prospects before competitors can call back.

  3. Smart escalation.
    Only 6-8 premium leads hit the human follow-up queue; everything routine stays on autopilot.

  4. Finance pre-qual.
    Agents offer $0-down and $150/month plans, removing sticker shock before the consultation.

  5. Command Center clarity.
    Real-time dashboards pinpoint which campaigns bring profitable veneer and single-implant cases, redirecting budget away from low-yield clicks from out-of-state full-arch search terms.

Key takeaways for other practices

  1. Speed plus personalization wins. Instant text + real phone chat converts undecided shoppers.

  2. AI does the grunt work; humans do the high-value work. Staff handle only six-figure conversations.

  3. Old leads are new revenue. Automated nurture revives contacts you’ve already paid to acquire.

Ready to see your own Agent Army?

Start with a 5-minute demo. You’ll watch CRTX Agents:

  • Answer calls, texts, and form fills in seconds.
  • Book real appointments 24/7.
  • Tag the cases worth a personal touch—so your team stops “chasing” and focuses on revenue-ready patients.

If you think your practice could benefit from CRTX, then book a 30-minute strategy call to map CRTX to your practice.

Watch 5-Min CRTX Demo

More case studies of Agent Marketing in action:

© 2025 The Executive Whisper LLC. DBA Microsite Health. Agent Marketing, CRTX, and Microsite Health are trademarks of The Executive Whisper LLC. All rights reserved.
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