Fully booked for weeks just 60 days after launching CRTX Agents

The 5-second AI response to every inquiry—day, night, or weekend—had them turning away patients.

Pinewood Dentistry & Implants

Cumming & Sandy Springs, GA

Grace screens every call, texts back instantly, even handles tough insurance questions. My front desk finally has breathing room—and the schedule is full.”

— Dr. Lincoln Fantaski, Owner

Practice snapshot

Two-location group celebrated for same-day CEREC crowns, 3D guided implants, and IV sedation. Hundreds of five-star reviews. In 2024 the team widened its focus from full-arch to urgent cosmetic and single-tooth implants—then needed an engine to keep chairs filled.

Challenge

Implant demand cooling, urgent-care, and cosmetic leads had to close faster.
After-hours calls went unanswered; staff spent hours screening Medicaid/Medicare.
Slow (compared to AI) manual follow-up left next-day capacity open.
Ad budget bled on spam clicks and unqualified leads

Solution

CRTX Agents + Agent Marketing

December 2024: Introduced CRTX Agent Army + Command Center to replace manual triage
January 2025: Voice & Web Agents live; reply time drops to <15 sec
February 2025: Agents own urgent-care funnel; schedule fills weeks out; turning away patients
March 2025: Phone-triage workload down 70 %; ad budget re-aligned to high-ROI campaigns

Quantifiable wins

99% of urgent leads answered inside the Golden Window (under 5 sec)
61% of qualified calls converted to appointments
0 missed after-hours emergencies (vs. 18 per month pre-CRTX)
120 staff hours per month shifted from phones to patient care
Cost-per-lead down 42 % by auto-filtering spam and Medicaid traffic

How the results happened

Agent-for-every-lead nurture.
Every call, text, and chat is met instantly with human-grade empathy.
Golden-Window speed.
Sub-minute responses lock in urgent patients before they shop elsewhere.
Smart escalation & precision filters.
Medicaid/Medicare routed to Not Interested; ready-to-schedule prospects sent straight to the Practice Follow-Up queue.
Proactive text follow-ups.
Agents drop self-booking links while patients are still on the sofa.
Command Center clarity.
Real-time dashboards reveal which campaigns drive booked revenue, cutting wasted ad spend.

Key takeaways for other practices

Speed wins. Sub-60-second replies capture urgent-care patients before they bounce.
AI first, humans where it counts. Precision filtering spares staff from low-value leads.
Data guides dollars. The Command Center shows which ads fill the book, not just the inbox.

Ready to see your own Agent Army?

Start with a 5-minute demo. You’ll watch CRTX Agents:

Answer calls, texts, and form fills in seconds.
Book real appointments 24/7.
Tag the cases worth a personal touch—so your team stops “chasing” and focuses on revenue-ready patients.

If you think your practice could benefit from CRTX, then book a 30-minute strategy call to map CRTX to your practice.

Watch 5-Min CRTX Demo

More case studies of Agent Marketing in action:

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From slow follow-ups to 5-second responses: How CRTX’s Agent Army drove a 35% jump in high-value cases and filled Denville Dentist’s calendar

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From slowed implant demand to a waitlist: How CRTX Agent Marketing helped Pinewood Dentistry & Implants capture urgent leads, slash ad waste, and book out both locations in North Atlanta.

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From unanswered emergencies to a packed schedule: How CRTX Agent Marketing turned Contemporary Dentistry Dearborn into the city’s go-to urgent-care practice, booking 47 new patients in just 30 days.