Nondiscrimination & Accessibility Policy

Effective date: January 27, 2025

Who we are. CRTX is provided by Microsite Health, a DBA of The Executive Whisper, LLC (“Microsite Health,” “we,” “us,” or “our”).

Our commitment

Microsite Health complies with applicable federal, state, and local civil rights laws and does not discriminate on the basis of race, color, national origin, ancestry, ethnicity, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, veteran status, genetic information, or any other status protected by law.

We do not exclude people or treat them differently because of any protected characteristic.

Accessibility aids and services (no charge)

To communicate effectively with people with disabilities, we can provide, upon request:

• Written information in other formats (e.g., large print, audio, accessible electronic formats).

• Reasonable modifications and auxiliary aids consistent with law.

Language assistance (no charge)

For individuals whose primary language is not English, we can provide:

• Information in other languages and, where reasonable, interpreter/translation support.

How to request aids or language help

• Phone: 888-706-4276

• Address: Microsite Health (DBA The Executive Whisper, LLC), First Central Tower, 360 Central Ave., Suite 800, St. Petersburg, FL 33701

• Or use the contact form on our website.

If you have a concern or wish to file a grievance with us

You can submit a grievance in person, by mail, or via our website’s contact form to the address/phone above. If you need help filing a grievance, we will assist you.

If your concern relates to services provided by a healthcare practice that uses CRTX, you may also contact that practice directly; for clinical services, their Section 1557 Notice of Nondiscrimination may apply.

You may also file a civil rights complaint with HHS OCR

You can file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights (OCR):

• Online: OCR Complaint Portal, ocrportal.hhs.gov. (OCR Portal)

• By mail: Office for Civil Rights, U.S. Department of Health & Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201. (HHS.gov)

• Phone (toll-free): 1-800-368-1019. TTY: 1-800-537-7697. (HHS.gov)

• More info on filing: hhs.gov/ocr/complaints. (HHS.gov)