Slow follow-up = lost high-ticket cases

• 60% of implant inquiries arrived after 5 p.m. or on weekends

• Average first-response time: > 2 hours

• 35–50% of patients chose the first office that replied

CRTX Agents + Agent Marketing

• August 2024: Text Agent on web forms. Reply time fell from > 2 hrs to < 10 sec; after-hours consult requests doubled.
• Q4 2024: Phone Agent captured overflow and weekend calls, converting 96 % of previously missed leads.
• January 2025: Full Agent Army (Phone, Text, Chat, Email) synced to practice calendar, quoted ballpark fees, explained financing, and escalated VIP cases via Command Center alerts.
• March 2025: Adopted all seven CRTX Keys to Success: long-tail nurture, insurance FAQs, and review replies automated.
• June 2025: Production reached an all-time high; the elective schedule is fully booked through September. 

• 5 sec average first reply across all channels (down from 2 hrs).
• 10× growth in booked elective consults (implants + veneers).
• A 96% capture rate on night and weekend calls.
• 120 staff hours reclaimed per month (e.g., “= 0.8 FTE”)—Agent Army handled routine Q&A and scheduling.
• 100% of elective block time filled 3 months in advance.

1. Agent-for-Every-Lead Nurture
   Each inquiry was assigned its own Sales Agent who never lost context, guiding the patient until the appointment was secured.
2. 5-Second Golden-Window Response
   Instant engagement kept Ballantyne inside the conversion sweet spot and ahead of competing practices.
3. Smart Escalation via Command Center
   Complex insurance, emergency pain, or “call me” requests triggered real-time alerts, allowing human coordinators to step in only when needed.
4. Always-On Finance Guidance
   The Finance Agent helped to pre-qualify CareCredit and Proceed applicants, reducing sticker shock and no-shows.
5. Closed-Loop Insights
   The Command Center tied ad spend and referral sources directly to booked revenue, letting the team double down on channels that produced high-value cases.

• Speed is the new courtesy. A < 5-second reply can multiply conversions by 21×.

• Assign an Agent to every lead. Persistent, personal follow-up beats one-size bots.

• Let humans handle nuance, let AI handle everything else. Staff happiness and revenue rise together.