The Problem
- Patients shop fast: after five minutes, nearly 80% ring the next practice.
- Front desks miss 30–40% of first touches while juggling calls, chats, and insurance checks.
- Patchwork tools (phone bot here, chat widget there) scatter data and bleed revenue.
The CRTX Difference
- One AI Agent Army answers calls, texts, forms, emails, and web chats in five seconds—24 / 7.
- Brain Mode (i.e., omnichannel memory) stores every word in a single timeline, so follow-ups feel human and never repeat.
- Command Center flags high-value leads for staff; everything else runs on autopilot.
- Pre-trained for dentistry: fees, insurance, implant FAQs, sedation options—ready on day one.
- HIPAA-secure, fully recorded, and live in 48 hours.
Why Competitors Fall Short
- Phone-only services miss web and SMS.
- Chat widgets can’t handle calls or book in real time.
- Call centers charge by the minute and forget yesterday’s conversation.
- DIY GPT plug-ins require endless prompt tinkering and often lack HIPAA safeguards.
- GoHighLevel (GHL) alone has no omnichannel memory (“Brain Mode”) and needs consultants to maintain.
Core Feature Stack
- Instant voice + SMS callback across every channel.
- Persistent two-way nurture until the patient books or opts out.
- Real-time scheduling inside CRTX, GoHighLevel, or directly into popular PMS, Open Dental / Dentrix Ascend.
- Automatic escalation for emergencies or “talk-to-a-human” requests.
- Marketing-source tracking and production attribution can be added in one dashboard.
Proven Impact
- Up to 10X more booked consults vs. voicemail workflows.
- 50% front-desk workload reduction on repetitive tasks.
- Clear lift in ad ROI—revenue tied to chair-time, not clicks.
